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PRIVACY POLICY

  • Vetra Forma respects your privacy and is committed to protecting your personal data.

    This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase items, make enquiries, subscribe to our communications or otherwise interact with us.

    We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and where applicable, the European Union General Data Protection Regulation (EU GDPR).

  • Vetra FormaEmail: info@vetraforma.com

    Website: www.vetraforma.com

    For any questions regarding this Privacy Policy or your personal data, please contact us using the details above

  • We may collect the following categories of personal information:
    Identity Data

    • Name

    • Title

    Contact Data

    • Email address

    • Telephone number

    • Billing address

    • Delivery address

    Transaction Data

    • Details of purchases

    • Payment information (processed securely through third-party payment providers)

    • Order history

    Technical Data

    • IP address

    • Browser type and version

    • Device information

    • Operating system

    • Website usage information

    Marketing Data

    • Preferences regarding marketing communications

    • Newsletter subscription information

  • We collect information when:

    • You submit an enquiry through our website

    • You purchase or reserve an item

    • You subscribe to our newsletter

    • You contact us by email or telephone

    • You interact with our website through cookies and analytics tools

  • We process personal data on one or more of the following legal grounds:

    • Contract:- To fulfil orders, arrange delivery, provide quotations and respond to enquiries.

    • Legitimate Interests:-To improve our services, maintain records of transactions and prevent fraud.

    • Consent:- Where you have opted in to receive marketing communications or newsletters.

    • Legal Obligation:- Where we are required to retain records for tax, accounting or regulatory purposes.

  • We may use your information to:

    • Process purchases and payments

    • Arrange delivery and logistics

    • Respond to enquiries

    • Maintain customer records

    • Improve website functionality and user experience

    • Send marketing communications where consent has been provided

    • Comply with legal obligations

  • Payment details are processed by trusted third-party payment providers.
    We do not store complete payment card details on our systems.

    •  

  • If you have opted in, we may send occasional updates regarding:

    • New acquisitions

    • Featured collections

    • Exhibitions and events

    • Special offers

    You may unsubscribe at any time by:

    • Clicking the unsubscribe link in our emails

    • Contacting us directly

  • We do not sell personal data.
    We may share information with trusted third parties including:

    • Payment processors

    • Delivery and shipping companies

    • Website hosting providers

    • Professional advisers

    • Government authorities where legally required

    All third parties are required to handle personal information securely and lawfully.
     

  • Where personal information is transferred outside the United Kingdom or European Economic Area, we ensure appropriate safeguards are in place, including approved contractual protections where required.

  • We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.
    Certain transaction records may be retained for up to seven years to comply with accounting and tax obligations.

  • Under applicable data protection laws, you may have the right to:

    • Access your personal information

    • Correct inaccurate information

    • Request deletion of your information

    • Restrict processing

    • Object to processing

    • Request data portability

    • Withdraw consent where processing relies on consent

    Requests may be made by contacting us using the details provided above.

  • Our website uses cookies and similar technologies to:

    • Ensure proper website functionality

    • Improve website performance

    • Analyse visitor behaviour

    • Enhance user experience

    You may control cookie preferences through your browser settings.
    Where required by law, we will request your consent before placing non-essential cookies on your device.
     

  • We may use website analytics services, including Google Analytics, to understand how visitors use our website.
    Analytics data is aggregated and does not normally identify individual users.
    You may disable cookies through your browser settings.

  • We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.However, no internet transmission can be guaranteed to be completely secure.

  • Our website may contain links to third-party websites including marketplaces, galleries and social media platforms.

    We are not responsible for the privacy practices of those third-party websites.

  • If you believe your personal data has been handled improperly, please contact us first.

    You also have the right to lodge a complaint with the relevant supervisory authority:

    United Kingdom: - Information Commissioner's Office (ICO) www.ico.org.uk

  • We may update this Privacy Policy from time to time.

    Any changes will be posted on this page together with the revised effective date.

  • For privacy-related enquiries:

    Vetra FormaEmail: info@vetraforma.com

    Website: www.vetraforma.com

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